Touch Football Australia (TFA) is aware of an issue that affected participants registering through MySideline last night, Wednesday, 22 July, resulting in duplicate fees being applied during the registration process.
This issue has since been resolved, and TFA is working closely with the NRL to refund participants affected. We understand the frustration this has caused and sincerely apologise to everyone impacted.
What happened?
Following a system update on Wednesday afternoon, an unexpected issue occurred impacting MySideline, causing several legacy membership fees to be incorrectly applied during the registration process.
Based on our investigations, this impacted registrations completed between approximately 5:00pm and 8:33pm AEST. During this period, approximately 160 participants were incorrectly charged duplicate membership fees in addition to the current 2026/27 national and/or state membership fee.
What has been done about the issue?
The issue was identified at approximately 8:30pm last night, and TFA actively worked with the NRL to investigate the issue and implement a solution as soon as possible.
TFA’s digital team reconfigured the affected membership fees, which, at this stage, has prevented any further duplicate fees from being applied.
TFA will continue to work with the NRL to investigate the underlying cause of the issue, ensuring that the appropriate safeguards are in place to minimise any risk of duplicate fees occurring again.
Is the issue now fixed?
Yes. The duplicate charge issue has been resolved, and members can continue registering through MySideline as normal.
I was charged with multiple fees last night, will I get a refund?
All members who were charged duplicate fees will receive a refund.
TFA is working with the NRL to process refunds for those affected as soon as possible.
TFA have already identified those members that are affected and will be contacting them directly via email in the next 24 hours.
If you were affected and have not received an email from TFA by Friday 24th July 3pm, please contact the email address below so we can assist you.
Need any further assistance?
If you require any further assistance related to MySideline, please contact MySideline@touchfootball.com.au for specialised assistance for platform-related enquiries.
We apologise for the inconvenience caused and appreciate the patience and understanding of our members while this issue is resolved.
